Frequently Asked Questions

Which is the closest airport?

The closest airport is Puerto Plata airport (POP) which is only a 25-minute drive from the hotel. The airport of Santiago de los Caballeros (STI) is an 80-minute drive from the hotel. The Las Americas airport of Santo Domingo (SDQ) is a 3.5-hour drive from the hotel. The airport of Punta Cana (PUJ) is 5.5-hour drive from the hotel.

How do I get from the airport to the El Encuentro Surf Lodge?

We can arrange an airport transfer. Please provide us flight number, arrival airport and approximate arrival time.
Puerto Plata airport transfer is US$ 30 (25 minutes)
Santiago airport transfer is $95 (80 minutes)
Santo Domingo airport transfer: $200 (3.5 hours)
Punta Cana airport transfer: $400 (5.5 hours)
UBER might work from Santiago and Santo Domingo.

How can I pay my stay at the El Encuentro Surf Lodge?

We accept credit cards (Visa, Mastercard, American Express, Discover, Diners Club) which are valid for international online transactions. We accept cash payments in US Dollars and Dominican Pesos and PayPal payments.

Do I have to make a down payment?

No, no down payment is needed. For securing your booking we need a credit card that is valid for international online transactions. The total amount of your reservation might be authorized within 7 days prior to your arrival. The payment nevertheless has to be made during your stay with us.

Is the hotel suitable for traveling with my baby/toddler/kid?

Yes, totally. We actually have a lot of families staying with us. We can provide cribs, high chairs and baby bathtubs. Our Superior Studios can be used as interconnected family rooms. We do offer a babysitting service. The saltwater pool is perfect for the little ones’ sensitive skin and the beach is just a three-minute walk away with lots of little natural pools to bath in while mommy and daddy are enjoying the surf. At the surf beach itself they offer babysitting service in case you want to enjoy the surf with your partner at the same time. We have water and sand toys as well as a little play area at our restaurant. Also, we can organize a kids car seat for your rental car or your airport pickup.

How far is it to the beach?

The beach is ia 3 - 5 minutes stroll from the hotel. From the Yoga Mansion it will take you around 10 minutes to get to the beach of Encuentro and at the Oceanfront Villa, the Superior Beach Bungalow and the Beach Bungalows you’re just in front of the ocean. At any time you can grab one of our free bikes to get to the beach.

When is check-in?

Regular check-in is at 3pm. Whenever possible we arrange free early-check in.

When is check-out?

Regular check-out is at 12:00pm. Whenever possible we arrange free late-check out.

What is included in the room rate of a Double Room?

The room rate shown for the Double Rooms is the price per night for up to 2 adults (kids above 4 years count as adults) staying at the room. It includes drinking water, a-la carte breakfast (from 7am to 2pm), complimentary coffee and tea station, WIFI and parking lot. There is no space for an infant crib in this room. The maximum capacity of this room is 2 adults and 1 kid below 4 years (sleeping in an existing bed).

What is included in the room rate of a Superior Studio?

The room rate shown for the Superior Studio is the price per night for up to 2 adults (kids above 4 years count as adults) staying at the room. The third or fourth adult staying at the room pays 15 USD / night extra. It includes drinking water, a-la-carte breakfast (from 7am to 2pm), complimentary coffee and tea station, WIFI and parking. The maximum capacity for this room are 4 adults.

What is included in the room rate of a Beach Bungalow?

The room rate shown for the Beach Bungalow is the price per night for up to 2 adults (kids above 4 years count as adults) staying at the room. The third or fourth guest staying at the room pay 15 USD / night extra. It includes drinking water, a-la-carte breakfast (from 7am to 2pm), complimentary coffee and tea, WIFI and parking. The maximum capacity of this room are 4 adults.

What is included in the room rate of a Superior Beach Bungalow?

The room rate shown for the Superior Beach Bungalow is the price per night for up to 6 adults and 2 kids below 4 years. It includes maid service (from 7:45am – 3:45 pm), drinking water, a-la carte breakfast at the hotel restaurant (from 7am to 2pm) or delivered to your Superior Beach Bungalow (from 8:00am – 2:00pm), complimentary coffee and tea, WIFI and parking. The maximum capacity of this room are 6 adults and 2 kids below 4 years.

What is included in the room rate of the Yoga Mansion?

The room rate shown for the Yoga Mansion is the price per night for up to 12 guests (kids above 4 years count as guests). It includes maid service, drinking water, a-la-carte breakfast (at the restaurant or deliverd to your Yoga Manison), complimentary coffee and tea, WIFI, and parking lot. Furthermore you will have the possibility to benefit from special yoga offers and packages exclusivly available at the Yoga Mansion. Please get in contact with us for further information.

What is included in the room rate of the Oceanfront Villa?

The room rate shown for the Oceanfront Villa is the price per night for up to 14 guests (kids above 4 years count as guests). It includes maid service, drinking water, a-la-carte breakfast (at the restaurant or deliverd to your Oceanfront Villa), complimentary coffee and tea, WIFI, and parking lot.

Do kids stay for free?

Kids below 4 years (at the time of the check-in) stay for free in an existing bed or infant crib. Kids above 4 years (at the thime of the check-in) count as adults and are charged 15 USD per night. We will prepare a sofa bed / additional bed for your kid and a-la carte breakfast, pool towel, drinking water and tea station will be included.

What happens if I need to cancel my reservation?

You can cancel and / or change your reservation for free up to 7 days prior to your arrival. Cancellations or any other changes to your reservation within seven days of arrival as well as No-Shows are charged 100%.

Which payment methods are accepted in the country in general?

The official currency is the Dominican Peso, nevertheless, US Dollars are widely accepted. Grocery stores, bigger restaurants, and the surf school we work with do accept credit cards. Other services like taxis, massages or little stores and bars only accept cash payments (US Dollar or Dominican Pesos).

Does the hotel has a surf school?

We do have a partner surf school that offers a great selection of all kind of boards. Furthermore they offer private and semi-private classes, packages, organize surf trips and provide video analysis. Check their homepage and book their services online: www.pauhanasurfcamp.com If you need help or further information, please let us know.

Is there a public transportation system?

Public transportation is conducted in so called guaguas. They stop anywhere along the main road to drop off and pick up passengers. That means, if you want to go to Cabarete, wait on the side of the main street - direction Cabarete - until a guagua stops and jump in. Announce where you want to go and just before you want to get off, tell the driver to stop. The fare from the main street close to the hotel to Cabarete or Sosua is around 1 USD per person. Getting to the main street from the hotel is a 10-minute walk and not recommend at night as there are no street lights. Another easy way to get around is grabbing a "motoconcho". These are rides on the back of privately owned motorbikes. The price from the hotel to Cabarete or Sosua is around 3 USD. It’s available 24/7.

How much is a taxi?

A private taxi to Cabarete or Sosua is 10 USD, to Puerto Plata it is 35 USD.

Do I need a rental car?

That depends on what you are up to. You do not need a car if you want to explore the area of Sosua, Cabarete or the proximity of the hotel and if you do not mind going on public transportation, in a bike or paying a private taxi (10 USD one way to Cabarete or Sosua). If you are planning further trips and do not want to grab a taxi, a rental car is a very comfortable way to get around.

How much is a rental car?

Prices with full insurance start at approximately 35 USD/day for a small car like a KIA Picanto. We work with Easy Rider Cabarete, check out their homepage: www.easyrider-cabarete.com

Are there long-distance busses operating?

There are two long-distance bus companies that connect the main cities of the island. They are called Caribe Tours (caribetours.com) and Metro (metroserviciosturisticos.com). Check out their websites for more information.

What time is breakfast served?

Breakfast is included for our guests and will be served any time between 7:00am and 2:00pm. Room service and delivery to the villas is available and free of charge.

How often will my room be cleaned?

We offer daily room cleaning. Our Superior Beach Bungalow and our vacation villas include maid service.

Where can I exchange money?

US Dollar can be exchanged at the hotel. Please ask for the current exchange rate. If you want to exchange larger amounts or other currencies, we recommend you do so either in Sosua at supermarket Playero or at the exchange bank called Caribe Express, or in Cabarete at Wally’s Agency. Do not exchange money at the airport, exchanges rates often are very low.

Is there a restaurant within walking distance?

Our a-la-carte restaurant is open for breakfast (7:00am – 2:00pm), lunch (11:00am – 5:00pm) and dinner (5:00pm – 10:00pm). In walking distance of the hotel you will find the restaurant Chez Arsenio. At Playa Encuentro the beach café Pura Vida Encuentro is open for breakfast and lunch. Within a bike ride you will find a local eatery called „Crazy Range“. Their specialty is brisquet, BBQ rips and chicken wings. The Italian restaurant „Ceiba“ is also within a bike ride and serves wood oven pizza and pasta. Also they offer delivery to the hotel and our vacation villas.

Is there a grocery store close by?

Yes. Just grab one of our bikes and get to the minimarket Furgon (or combine it with a 15-minute stroll through beautiful Encuentro). Also close by minimarket „Kaina“ which has a greater variety. Futhermore the farmacy and drugstore Carol offers delivery to the hotel and our vacation villas.

Can I rent a bike?

We provide 5 bikes for free, just grab one of them. If you want to reserve them for your use for a longer period of time we rent them for 8 USD/day. If you want to rent professional mountain bikes or E-bikes we can recommend a place in Cabarete.

Is there delivery service available?

Our a-la carte restaurant offers free room service or can you prepare an intimate table on your private terrace. Ceiba Café is an Italian restaurant and Saltmarina Foodtruck is a Venezuelan eatery which offers delivery to your hotel room or vacation villa.

What if I do need medical care?

If you require medical attention, Dr. Naurio Vargas is available 24 hours and will see you in your room. Sosua and Puerto Plata offer good private hospitals. The pharmacy Carol is located in Sosua and offers free delivery to the hotel and our vacation villas.

Where can I do my laundry?

We offer laundry service at an additional cost of RD$ 600 per machine load. Also we can provide you with an iron and ironing board. The laundry will be ready the next day.

How much is a massage?

It depends on the type massage you want, starting at 35 USD for an hour.

Is there a restaurant/bar on site?

Yes, at the main hotel there is an a-la-carte restaurant as well as a pool bar. Our restaurant is open from 7am until 10pm (Sundays until 3pm) and serves breakfast, lunch and dinner and. Our pool bar is open from 3pm to 11pm (Sundays until 7pm).

How far is the Yoga Mansion from the main hotel?

The Yoga Mansion is located in the same street as the main hotel. It will take you approx. 10 minutes to get walking to the hotel. Please see the map in the "CONTACT" section.

How far are the Beach Bungalows / Superior Beach Bungalow / Oceanfront Villa from the main hotel

The Oceanfront Villa complex is right in front of the ocean inside the gated residential Hideaway Beach Resort. It will take you approx. 10 minutes to get walking to the hotel. Please see the map in the "CONTACT" section.

Can a crib be provided?

Yes, a crib can be provided for any room except the Double Rooms. Also, we can provide baby bathtubs and high chairs.

What is the schedule for the yoga classes?

There are two yoga schools located just around the corner. They offer several classes daily. Check their Instagram pages @tribuyogadr or @naturacabana. If you want to enjoy the luxury of a private yoga class at our outdoor yoga shala any time of the day, any day of the week please let us know. Prices start at 25 USD per class. If you’re staying at our Yoga Mansion you will benefit from special yoga offers.

How much is a yoga class?

Group yoga classes start from 10 USD per person. Private yoga classes start from 25 USD. Guests staying at our Yoga Mansion will benefit from special yoga offers and packages exclusivly availbale at the Yoga Mansion.

Do I need vaccines for Dominican Republic?

No, there are no special vaccines needed.

Is it safe to drive a car or motorcycle?

Yes, as long as you drive carefully and thoughtfully and avoid long drives at night it is totally safe to drive a car or motorcycle here. Precaution like wearing a helmet, fasten a seat belt or not drinking when driving are strongly recommended.

How do I get from Europe to Puerto Plata?

There is a direct flight from Brussel with TUI Fly Belgium (can be booked on their website tuifly.be), from Helsinki with FinAir and there is the possibility to get a charter flight with Eurowings from Dusseldorf (can be booked on opodo.de for example).

How do I get from the United States / Canada to Puerto Plata?

There are plenty of direct flights from Miami, New York, Newark, Toronto, Montreal, ... Air Canada, United Airlines, JetBlue, Westjet, Sunwing, American Airlines ... are just some of the airlines arriving to Puerto Plata.

How do I get from Santo Domingo to the hotel?

You can either grab a private taxi (approx. 200 USD), book an UBER (approx. 100 USD) or go by bus to Sosua. There are two long-distance bus companies that connect Santo Domingo and Sosua. They are called Caribe Tours (caribetours.com) and Metro (metroserviciosturisticos.com). Check their websites for more information.

Can I bring my pet?

Under certain circumstances we do allow pets at the hotel. In any case we will charge a pet cleaning fee. It is 10 USD for the first day and an aditional 5 USD for every other day of the stay. Your pet has to be on a leash at public areas like swimming pool, restaurant, garden. Please get in contact with us (+1 809 710 5394) to confirm your pet stay.

I am on a special diet, which menu options do I have?

We have vegetarian, vegan, gluten and lactose free options on our menu. Meals that suit for any other kind of special diet can be prepared but need to be pre-ordered.