Frequently Asked Questions

Which is the closest airport?

The closest airport is Puerto Plata airport (POP) which is only a 25-minute drive from the hotel. The airport of Santiago de los Caballeros (STI) is an 80-minute from the hotel. The Las Americas airport of Santo Domingo (SDQ) is a 3.5 hours drive from the hotel. The airport of Punta Cana (PUJ) is 5,5 hours from the hotel.

How do I get from the airport to the El Encuentro Surf Lodge?

We can arrange an airport transfer
Puerto Plata airport transfer is US$ 30 (25 minutes)
Santiago airport transfer is $95 (1.5 hours)
Santo Domingo airport transfer: $200 (3.5 hours)
Punta Cana airport transfer: $300 (5.5 hours)

How can I pay my stay at the El Encuentro Surf Lodge?

We accept credit cards (Visa, Mastercard, American Express, Discover, Diners Club) which are valid for international online transactions. We accept cash payments in US Dollars, Dominican Pesos, Euro, and PayPal payments.

Do I have to make a down payment?

No, no down payment is needed. For securing your booking we need a credit card that is valid for international online transactions. The total amount of your reservation might be authorized within 7 days prior to your arrival. The payment nevertheless has to be made during your stay with us.

Is the hotel suitable for traveling with my baby's/toddlers/kids?

Yes, totally. We have a lot of families staying with us. We can provide cribs, high chairs and baby bathtubs. Our Superior Studios can be used as interconnected family rooms. We do offer a babysitting service. The saltwater pool is perfect for baby’s sensitive skin and the beach is just a three-minute walk away. Also, we can organize for a children's car seat for your rental car or your airport pickup.

How far is it to the beach?

The beach is ia 3-5 minutes stroll from the hotel. From the Ocean Winds Villa it will take you around 10-15 minutes and at Hideaway you’re just in front of the ocean.

When is check-in?

Regular check-in is at 3pm. Whenever possible we arrange free early-check in.

When is check-out?

Regular check-out is at 12:00pm. Whenever possible we arrange free late-check out.

What is included in the room rate of a Double Room?

The room rate shown for the Double Rooms is the price per night for up to 2 guests staying at the room.

It includes drinking water, a-la carte breakfast (from 7am to 2pm), WIFI and parking lot. Kids below 6 years are free of charge if staying in an existing bed. Kids below 6 years do not have breakfast included. There is no space for an infant crib.

What is included in the room rate of a Superior Studio?

The room rate shown for the Superior Studio is the price per night for up to 2 guests staying in the room. The third or fourth guest staying in the room pay 15 USD/night extra. It includes drinking water, a-la-carte breakfast (from 7am to 2pm), complimentary coffee and tea station, WIFI and parking.

Kids below 6 years of age are free of charge if staying in an existing bed or at an infant crib Kids below 6 years do not have breakfast included. Kids above 6 years count as guests.

What is included in the room rate of a Beach Bungalow?

The room rate shown for the Beach Bungalow is the price per night for up to 2 guests staying in the room. The third or fourth guest staying in the room pay 15 USD/night extra. It includes drinking water, a-la-carte breakfast (from 7am to 2pm), complimentary coffee and tea station, WIFI and parking.

Kids below 6 years of age are free of charge if staying in an existing bed or at an infant crib Kids below 6 years do not have breakfast included. Kids above 6 years count as guest.

What is included in the room rate of a Superior Beach Bungalow?

The room rate shown for the Superior Beach Bungalow is the price per night for up to 6 guests. The seventh or the eight guest pays 15 USD/extra. It includes maid service, drinking water, a-la carte breakfast (from 7am to 2pm), complimentary coffee and tea station, WIFI and parking.

Kids below 6 years are free of charge if staying in an existing bed or at an infant crib Kids below 6 years do not have breakfast included. Kids above 6 years count as guest.

What is included in the room rate of the Ocean Winds Villa?

The rate shown for the Ocean Winds Villa is the price per night for up to 12 guests.

It includes maid service, airport shuttle from and to Puerto Plata airport, drinking water, a-la-carte breakfast (from 7am to 2pm), complimentary coffee and tea station, WIFI, and parking. Kids below 6 years of age are free of charge if staying in an existing bed or at an infant crib and have breakfast included. Kids above 6 years count as guests.

What is included in the room rate of the Hideaway Villa?

The room rate shown for the Hideaway Villa is the price per night for up to 16 guests. It includes maid service, airport shuttle to and from Puerto Plata airport, drinking water, a-la-carte breakfast (from 7am to 2pm), complimentary coffee and tea station, WIFI, and parking. Kids below 6 years of age are free of charge if staying in an existing bed or an infant crib and have breakfast included. Kids above 6 years of age count as guests.

What happens if I need to cancel my reservation?

You can cancel for free up to 7 days prior to your arrival. If your cancellation is within seven days we charge a 50% cancellation fee. No-shows are charged 100%.

What happens if I need to change the dates my reservation?

Changes of dates are always subject to availability. You can change your reservation for free up to 7 days prior to your arrival. Changes of your reservation within 7 days of your arrival are considered as cancellations and are charged at 50%.

Which payment methods are accepted in the country in general?

The official currency is the Dominican Peso, nevertheless, US Dollars are widely accepted. Grocery stores, bigger restaurants, and the surf school we work with do accept credit cards. Other services like taxis, massages or little stores and bars only accept cash payments (US Dollar or Dominican Pesos).

Does the hotel rent surfboards?

We work with the surf school Pauhana. They have a great selection of any kind of board, they offer classes, organize surf trips and provide video analysis. Check their homepage and book their services online: www.pauhanasurfcamp.com

If you book a class they will pick you from the hotel, if you rent a board they will provide it at the hotel. If you need help please let us know. We are happy to help you.

Is there a public transportation system?

Public transportation is conducted in mini-vans, so called "guaguas" or small cars, called "carro publico" and tend to have signs on their car roof indicating their route.

They stop anywhere and everywhere along the main road to drop off passengers and pick up more. That means, if you want to go to Cabarete, wait on the side of the street (direction Cabarete) until a guagua or carro publico stops and jump in. Announce where you want to go and just before you want to get off, tell the driver to stop. The fare from the main road next to the El Encuentro Surf Lodge (5 minute walk) to Cabarete or Sosua is around 1 USD per person.

Another easy way to get around is grabbing a "motoconcho". These are rides on the back of privately owned motorbikes. If you’re on the side of the road, they’ll hold up their hand and beep their horn as they approach you to give you a ride. These are quite popular for short trips, especially within Cabarete. The price from the hotel to Cabarete or Sosua is around 3 USD.

How much is a taxi?

A private taxi to Cabarete or Sosua is 10 USD, to Puerto Plata it's 35 USD.

Do I need a rental car?

That depends on what you are up to. You do not need a car if you want to explore the area of Sosua, Cabarete, or the proximity of the hotel if you do not mind going on public transportation or in a bike.

If you are planning further trips and do not want to take a taxi a rental car is a very comfortable way to get around.

How much is a rental car?

Prices with full insurance start at approximately 35 USD/day for a small car like a KIA Picanto. We work with Easy Rider Cabarete, check out their homepage: www.easyrider-cabarete.com

Are there long-distance busses operating?

There are two long-distance bus companies that connect the main cities of the island. They are called Caribe Tours (caribetours.com) and Metro (metroserviciosturisticos.com). Check out their websites for more information.

What time is breakfast served?

Breakfast is included for our guests and will be served any time between 7:00am and 2:00pm. Room service and delivery to the villas is available and free of charge.

How often will my room be cleaned?

We offer daily room cleaning. Our Superior Beach Bungalow and our vacation villas include maid service.

Where can I exchange currency?

US Dollar and Euro are exchanged at the restaurant bar. Please ask for the current exchange rate. If you want to exchange larger amounts, we recommend you do that either in Sosua, at supermarket Playero, at the exchange bank called Caribe Express, or at Wally’s Agency in Cabarete.

Is there a restaurant within walking distance?

Our restaurant is open for breakfast and lunch (last order 2:30pm) and our pool bar serves snacks and appetizers from 3:00pm to 10:00pm. In walking distance of the hotel you will find the restaurant Chez Arsenio is within walking distance from the hotel. The restaurant is beautifully set in front of the ocean. Main plates are around 10 – 15 USD. The restaurant offers free pick-up and drop-off in their golf caddy.

Is there a minimarket within walking distance?

Yes, you can get to the minimarket by walking to Furgon (10-15 minutes) or you can just grab one of our rental bikes to get there.

Can I rent a bike?

Yes, we do rent (mountain) bikes. For 30 minutes we charge 1 USD, for half a day (4 hours) we charge 5 USD, for a full day we charge 8 USD.

Is there food delivery service available?

Ceiba Café is an Italian restaurant that offers delivery to the hotel. You can find their menu and contact information folder in your room.

What if I do need medical care?

If you require medical attention, Dr. Naurio Vargas is available 24 hours and will see you in your room. Sosua and Puerto Plata offer good private hospitals. The next pharmacy is in Sosua.

Where can I do my laundry?

We offer laundry service at an additional cost of RD$ 600 per machine load. Also we can provide you with an iron and ironing board. The laundry will be ready the next day.

How much is a massage?

A massage with our massage therapists is 35 USD and takes one hour. The massage can be held at the yoga platform, at your terrace

Is there a restaurant/bar on site?

Yes, at the El Encuentro Surf Lodge there is a restaurant as well as a pool bar. Our restaurant is open from 7:00am until 3:00pm (last order 2:30pm) and serves breakfast, lunch, smoothies, drinks and desserts. Our pool bar is open from 3:00pm to 10:00pm and serves cocktails, drinks, smoothies, and appetizers.

The restaurant Chez Arsenio is right next to our Hideaway Villa.

How far is the Ocean Wind Villa from the El Encuentro Surf Lodge?

The Ocean Winds Villa is on the same street as the Surf Lodge. By car it will take you 2 minutes to get from the villa to the Surf Lodge, walking it will take you 10 minutes. See the map in the "CONTACT" section.

How far are the (Superior) Beach Bungalows / Hideaway Villa from the El Encuentro Surf Lodge?

The Hideaway Villa complex is right in front of the ocean inside the gated residential Hideaway Beach Resort. By car it will take you two minutes to get to the Surf Lodge, walking it will take you 10 minutes. See the map in the "CONTACT" section.

Can a crib be provided?

Yes, a crib can be provided for any room except the Double Rooms. Also, we can provide baby bathtubs and high chairs.

What is the schedule for the yoga classes?

We do offer a morning class (8am / 10am) and an afternoon class (6pm) every day except Sunday. Outside of this schedule you can book a private yoga class.

How much is a yoga class?

The scheduled yoga classes are 8 USD per person. Private yoga classes are 20 USD, every additional person pays +10 USD.

Do I need vaccines for Dominican Republic?

No, there are no special vaccines needed.

Is it safe to drive a car or moto?

There is no problem with driving on your own around the country. You have to drive carefully though as streets are not as good as in the first world and people often drive risky. Also, we recommend you don't drive long distances at night or Sunday afternoons.

How do I get from Europe to Puerto Plata?

There is a direct flight from Brussel with TUI Fly Belgium, from Helsinki FinAir and there is the possibility to get a charter flight with Eurowings from Dusseldorf.

How do I get from the United States / Canada to Puerto Plata?

There are plenty of direct flights from Miami, New York, Newark, Toronto, Montreal, ... Air Canada, United Airlines, JetBlue, Westjet, Sundwing, American Airlines ... are just some of the airlines arriving to Puerto Plata.

How do I get from Santo Domingo to the hotel?

You can either grab a private taxi (approx. 200 USD) or you go by bus to Sosua. There are two long-distance bus companies that connect Santo Domingo and Sosua. They are called Caribe Tours (caribetours.com) and Metro (metroserviciosturisticos.com). Check their websites for more information.

Do I get espresso at the hotel?

Yes, we do offer espresso, cappucino and descafeinated espresso by Nespresso at our restaurant and at our pool bar.

I am on a special diet, which menu options do I have?

We have vegetarian and vegan options on our menu. Meals that suit for any other kind of special diet can be prepared but need to be pre-ordered.