CAREERS

We are seeking a highly organized and service-oriented professional to join our team in a guest-facing role that sits at the heart of daily operations. The successful candidate will work closely with a collaborative, international team, contributing to a smooth and well-organized operation while maintaining a welcoming and positive atmosphere for guests and colleagues alike.

REQUIRED QUALIFICATIONS

A - Professional Skills

• Degree or diploma in Hospitality Management, Business Administration or related field from a certified institution.

• Working proficiency in English and conversational Spanish

• Proficiency in Microsoft Office and Google Workspace

• Familiarity with PMS and POS systems
  
  

B - Preferred

• Proven experience in a customer-facing position

• Prior work experience in the tourism industry

• Experience in an international work setting

• Knowledge of any additional language is desirable

• Basic knowledge of local culture, area, activities, and services

C - Personal Qualities

Professional Presence & Communication

• Clear, polite, and professional communication in person, over the phone, and in writing

• Ability to handle guest interactions with confidence, discretion, and respect

• Strong listening skills with the ability to understand needs quickly and respond appropriately

• Maintains a well-groomed and professional appearance aligned with company standards

Customer Service Mindset

• Warm, welcoming, and service-oriented attitude

• Ability to create a positive first impression and represent the organization professionally at all times

• Natural ability to anticipate needs and provide proactive support

• Capable of handling complaints or unexpected issues with tact and efficiency

Organization & Attention to Detail

• High attention to detail in scheduling, reservations, and administrative tasks

• Ability to manage multiple tasks efficiently without compromising accuracy

• Strong sense of responsibility and follow-through

• Ability to handle sensitive information with confidentiality

• Ability to adapt quickly to changing priorities, schedules, and operational needs

Interpersonal Skills

• Strong interpersonal skills with a positive and engaging personality

• Ability to work collaboratively with different teams

• Comfortable interacting with international guests and diverse cultures

Problem-Solving & Initiative

• Proactive mindset with the ability to identify issues and take initiative to resolve them

• Ability to remain calm, solution-oriented, and professional in busy or high-pressure situations

• Good judgment in knowing when to act independently and when to pass matters

• Ability to adapt quickly to changing priorities, schedules, and operational needs
   

YOUR RESPONSIBILITIES

A - Daily Operations & Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Actively listen and respond positively to guest questions, concerns, and requests.

• Address guest needs in a professional, positive, and timely manner.

• Anticipates guest needs by actively engaging, asking the right questions, and observing preferences, responding accordingly whenever possible.

• Assist other employees to ensure proper coverage and prompt guest service.

• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, where appropriate.

• Thank guests with genuine appreciation and provide a fond farewell.

• Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.

• Perform other reasonable duties as requested.

• Keep track of changes in room status e.g., early check-out, late check-out; and inform accordingly.

• Organize, coordinate and process check-ins following work procedures.

• Process all check-outs, settling restaurant bills, retrieving room key, and requesting comments on guest's stay.

• Report work related accidents, or other injuries immediately upon occurrence to supervisor.

• Maintain awareness of undesirable persons and misbehaving on property.

• Following the processes and tasks as defined in the process handbook.

• Follow company and department policies and procedures.

• Comply with quality assurance expectations and standards.

B - Cash Handling and Reporting

• Process all payment types such as room charges and restaurant bills.

• Keep track of petty cash and payments.

• Verify and adjust billing for guests.

• Run credit card authorization and check for discrepancies.

• Review shift logs and document pertinent information.

C - Teamwork & Communication

• Provide assistance to co-worker

• Communicates clearly and appropriately with all individuals

• Answer phone calls using appropriate etiquette

• Handle sensitive issue with guests with respect, diplomacy and confidentiality

• Support co-workers and treat them with dignity and respect

• Develop and maintain positive and proactive working relationships with other employees and departments
  
  

COMPENSATION

We offer a competitive compensation package designed to support the well-being and professional growth of our employees.

• Competitive salary aligned with qualifications and experience

• Onboarding airfare and inbound transportation

• Onboarding accommodation for the first three months

• Affiliation with private Dominican health insurance

• Paid vacation & sick leave

• Opportunities for professional development and training

• Supportive and collaborative working environment within a growing international community
  
  

Working at El Encuentro Surf Lodge means...

...being part of a hands-on, thoughtful team that creates meaningful guest experiences shaped by nature, design, and genuine connection.
Join us in shaping stays that stay with people.